Business Phone Systems — 3CX, Hosted PBX & Teams
Cloud phone systems for Australian business — 3CX, hosted PBX and Microsoft Teams calling. Installed fast, numbers kept, supported locally.
Your phone system is how customers reach you and how deals get done — so it shouldn't be left to a self-serve box and a help-desk overseas. SIP Connect designs, installs and supports modern cloud phone systems for north-east Melbourne businesses, and we can have you live in days, not weeks — numbers kept, staff trained, real local humans in Greensborough on the end of the line.
Which phone system fits your business?
We're vendor-neutral, so here's the honest shortlist. Not sure which to pick? A free bill analysis sorts it in minutes.
3CX
- Licensed by simultaneous calls, not users
- Free inter-office & branch calls
- Video for up to 250 people + live chat
Microsoft Teams
- Make & take calls inside Teams
- Direct Routing — no SBC to manage
- One app for chat, meetings & calls
Hosted PBX
- Enterprise features in the cloud
- Nothing to rack or maintain
- Add or remove users with a call
In this section
3CX Phone System
3CX phone systems designed, hosted and supported from Greensborough. Licensed by simultaneous calls, not per user…
Learn more →CRM Integration
Connect your phone system to the CRM or helpdesk you already run. Caller ID matched to the record, click-to-call, every…
Learn more →AI Call Transcription
Calls and voicemails turned into searchable text inside your phone system, with speaker separation and summaries. Keep…
Learn more →AI Call Analytics
Sentiment scoring, automatic call summaries and AI-enhanced reporting across queues, agents and ring groups — see the…
Learn more →Hosted & Cloud PBX
A cloud-hosted PBX with auto-attendant, call queues, recording and voicemail-to-email — no on-premise hardware to…
Learn more →Microsoft Teams Direct Routing
Turn Microsoft Teams into your business phone. Direct Routing vs Calling Plans vs Operator Connect in plain English…
Learn more →Cisco IP PBX
Running a Cisco IP PBX? We support it, connect it with cost-effective SIP trunks, and migrate you to a modern cloud…
Learn more →Replace Your Phone System
Replacing an ageing business phone system? You keep every number, usually the cabling and often the handsets. Find your…
Learn more →NEC PBX Migration
NEC has ended its on-premise PBX line. We move NEC-stranded businesses onto 3CX, Teams or hosted PBX — numbers kept…
Learn more →Pick the platform that fits you — we're vendor-neutral
We're not tied to one product, so we recommend the system that suits how you actually work — not the one that pays us most:
- 3CX — an open-platform phone system licensed by simultaneous calls, not per extension, with free calls between offices and branches, free video conferencing for up to 250 participants and free live chat. Hosted or on-premise.
- Hosted & cloud PBX — enterprise phone features with nothing on-site to maintain or replace.
- Microsoft Teams calling — turn Teams into your phone system with Direct Routing, and there's no SBC for you to deploy or manage.
Why businesses switch their phones to SIP Connect
We install fast — often in days, not weeks — port your numbers cleanly, and back every system with local support from real people, not robots. Our bill reviews have identified savings of up to 65%. And because we can also supply the business internet underneath your phones, the whole setup is tuned to work together and answered by one local team.
Over 80 years of combined industry experience, and rated 5.0 on Google. Real Connections. Real Easy.
Coming off an old system?
With copper lines being retired and NEC ending its on-premise PBX line, many businesses are being forced to move. We migrate businesses off ageing NEC systems onto 3CX, hosted PBX or Microsoft Teams — see NEC PBX migration — and we support and modernise Cisco IP PBX setups, with every cutover planned to avoid downtime. Need to scale lines or replace ISDN/PSTN? We can connect your existing system to SIP trunks too.
Frequently asked questions
Which phone system is best for a small business?
For most SMBs, 3CX or a hosted PBX gives the best mix of features and value — 3CX is licensed by simultaneous calls, not per extension, so growing your team doesn't blow out the bill. If your people already live in Microsoft Teams, Direct Routing turns Teams into your phone system. We'll recommend based on your team size, how you work and your budget — no pressure to pick a product we're tied to.
How fast can you install a new phone system?
Usually in days, not weeks. We design the system and switch it on, with your staff trained and ready. A pre-port diversion carries your calls from day one while the number port completes in the background, so there is no break in service during the switch.
How much will it cost — and will I really save?
The fastest way to a real number is a free bill analysis: send us a recent bill and we'll show you the right setup and exactly what it costs. Our bill reviews have identified savings of up to 65%. If we can't save you money, we'll tell you.
Can staff work from home on the same system?
Yes — modern cloud phone systems work anywhere. Staff can make and take business calls from a desk phone, a laptop softphone or a mobile app, all on your business number. Add or remove users with a phone call, not a site visit.
Do you only work with Melbourne businesses?
We're based in Greensborough and love working with local north-east Melbourne businesses, but we install and support phone systems for businesses right across Australia. Call us on 1300 747 266 or email sales@sipconnect.com.au to get started.
Business phone systems in Melbourne
Local install, number porting and support across Melbourne and the north-east.
Get a free bill analysis — and stop overpaying
Send us a recent phone or internet bill. We’ll show you exactly where the waste is — our bill reviews have identified savings of up to 65%.