Phone Systems & Internet for Law Firms
Confidential, professional phone systems and business internet for legal practices — call recording, after-hours routing and numbers that stay with you.
In a law firm, the phone is the file. A new client's first call, a barrister briefing, a settlement negotiation, an after-hours emergency from a duty matter — every one needs to land with the right person, be captured for the record, and stay confidential. When the line drops or a call goes to a dead voicemail, you don't just lose convenience; you risk a missed limitation date, a frustrated client, and a complaint. SIP Connect is a business telco in Greensborough, north-east Melbourne, that reads your phone and internet bills line by line, strips out the waste, and shows you exactly what you're paying for and what you'll save — vendor-neutral, with real local humans you can actually reach.
The phone and internet problems law firms keep hitting
Most practices we review are carrying the same issues: legacy on-premise handsets that can't follow a solicitor working from home or court, billing nobody can decode, and no proper record of who said what on a call. Here's how we fix each one.
Call recording for file notes and disputes.
Our 3CX phone system includes call recording, so client instructions and undertakings are captured against the matter. 3CX is licensed by simultaneous calls, not per seat — so partners, associates and paralegals all get an extension without a per-head fee.
Solicitors who work everywhere.
With hosted PBX and Microsoft Teams Direct Routing, a lawyer takes calls on their firm number from court, home or a second office — no SBC for you to buy or manage. Free inter-office calls if you run multiple branches.
Keeping the number every client and court file already has.
Switching providers should never mean changing your switchboard line. Our number porting moves your existing numbers across, and we set up 1300/1800 numbers for intake.
Internet that can't go down mid-eConveyancing.
Business NBN up to 1Gbps or symmetric gigabit fibre keeps PEXA, VOI and cloud practice-management running — with automatic failover to 5G so a cut line doesn't stop a settlement.
Local to north-east Melbourne, working across Australia
We're based in Greensborough and know the suburbs your clients walk in from. A local team means a real person answers, and most services install in days, not weeks. Whether you're a sole practitioner in Eltham or a multi-office firm spread across Melbourne, we manage the move.
The proof
5.0 on Google, 80+ years of combined experience.
Our bill reviews have identified savings of up to 65%. We're vendor-neutral, so the recommendation is the one that fits your practice — not a sales quota. Book a review or call 1300 747 266.
Frequently asked questions
Can we record client calls for compliance and file notes?
Yes. 3CX includes call recording, so instructions, undertakings and authorisations can be captured against the matter and retrieved later. We help you set up which extensions and queues record, and where recordings are stored, so your practice meets its record-keeping obligations.
Will moving providers keep our existing phone numbers confidential and intact?
You keep every number. Our number porting moves your existing lines across without changing what clients and the courts already have on file, and we handle the cutover so there's no gap. Call handling stays inside your firm's systems — hosted PBX, 3CX or Teams Direct Routing — rather than a public-facing platform.
How do after-hours and urgent client calls get routed?
We build call flows that send after-hours calls where they need to go — a duty solicitor's mobile, an on-call roster, a 1300 number, or a recorded message with messages on hold during business hours. If a matter is genuinely urgent, the call reaches a person instead of an empty voicemail.
Get a free bill analysis — and stop overpaying
Send us a recent phone or internet bill. We’ll show you exactly where the waste is — our bill reviews have identified savings of up to 65%.