Installation, Support & Maintenance — Done Properly
Site assessment, professional installation, testing, remote and on-site support and staff training. Real local technicians, end-to-end.
Great technology is only as good as the install behind it. SIP Connect handles the whole job — site assessment, installation, testing and ongoing support — with real local technicians from our Greensborough base who get it right the first time. No offshore call centre, no robots: just people who know your setup and answer when you call.
What we commit to, in writing
Service Level Commitment
Our response targets by priority, how we escalate, and how we keep you posted during an outage.
Read it →Customer Support Charter
How to reach us, our hours, what to expect from our Australian-based team, and what we ask of you.
Read it →Complaints & Feedback Policy
If we get something wrong: how to tell us, our timeframes, and how to escalate to the TIO.
Read it →End-to-end, done properly
Site assessment
we check your premises, cabling and connection before we start, so there are no surprises on install day.
Professional installation
phones, internet and hardware set up cleanly, often with your new phone system live in days, not weeks.
Testing & verification
we prove every line, handset and connection works before we leave.
Remote & on-site support
help when you need it, however you need it, from a local team.
Training
your staff leave confident with their phones and apps, not confused.
One team for the internet, the phones and the lot
Because we supply the connection underneath your phone system, the whole setup is tuned to work together — and there's one number to call if anything ever needs a hand. That covers business internet, your phone system and your 1300 & 1800 numbers. Moving premises? We handle the whole communications relocation too, numbers kept.
Local people, real accountability
You'll deal with the same team that designed and installed your service — based at Greensborough Plaza, not a faceless contractor. Our technicians bring over 80 years of combined industry experience, and our customers rate us 5.0 on Google. We stay on the line long after the install is done.
Frequently asked questions
How fast can you install our phones and internet?
A new phone system is usually live in days, not weeks — we design it, switch it on in days, not weeks, with a pre-port diversion carrying your calls while the number port completes. Internet timeframes depend on the connection type at your address; where fixed lines take longer, 5G fixed wireless can have you online within 7 business days. We'll give you a realistic date up front.
Will my business be disrupted during the install?
No. We schedule the cutover around your business, port your existing numbers so customers never notice, and test everything before we hand it over. Calls keep flowing throughout the switch.
What does support look like after the install?
You get real local support — remote or on-site — from the Greensborough team that set you up. We also monitor managed connections 24/7 and step in before a small issue becomes a busy-day outage. No phone tree, no robots.
Do you only install for Melbourne businesses?
We're based in Greensborough and love working with north-east Melbourne businesses, but we install and support businesses right across Australia. Send us a recent bill for a free bill analysis and we'll show you what we can save you before you commit.
Get a free bill analysis — and stop overpaying
Send us a recent phone or internet bill. We’ll show you exactly where the waste is — our bill reviews have identified savings of up to 65%.