Resources — Plain-English Guides to Business Phones & Internet
In this section
NEC PBX End of Life: What Australian Businesses Must Do
NEC has ended its on-premise PBX line and copper is being switched off. Here's what Australian businesses need to do…
Learn more →3CX vs Microsoft Teams Phone: Which Is Best for Australian Business?
3CX or Microsoft Teams calling? An honest, plain-English comparison of features, cost and fit for Australian businesses.
Learn more →3CX vs Microsoft Teams vs Webex: A Plain Comparison for Australian Business
An honest 3-way comparison of 3CX, Microsoft Teams Phone and Webex Calling for Australian SMEs — what each one is, what…
Learn more →What 3CX Call Reports Actually Tell You: A Plain Guide for Small Business
3CX call reports in plain English — the four reports a small business actually needs, what they reveal, and how to read…
Learn more →Why It Feels Hard to Leave Telstra — and What Actually Changes if You Do
If you've stayed with Telstra "just because", you're not alone. An honest look at the psychology of switching telco…
Learn more →Hosted PBX vs On-Premise PBX vs Cloud PBX: A Plain Guide
What's the difference between hosted, on-premise and cloud PBX — and which suits your business? A plain-English guide.
Learn more →How Much Does a Business Phone System Cost in Australia?
What a business phone system really costs in Australia in 2026 — the pricing models, what drives the cost, and how to…
Learn more →SIP Trunks Explained: How They Work and What They Cost
What SIP trunks are, how they replace old phone lines, what they cost, and how they cut your call and line-rental bills.
Learn more →1300 vs 1800 Numbers: Which Is Right for Your Business?
The real difference between 1300 and 1800 numbers, who pays for calls, and which one suits your business.
Learn more →Microsoft Teams Direct Routing vs Calling Plans: Cost Comparison
Direct Routing or Microsoft Calling Plans for Teams? How they compare on cost, control and flexibility for Australian…
Learn more →Business NBN vs Fibre vs 5G Fixed Wireless: How to Choose
Business NBN, gigabit fibre or 5G fixed wireless? How to pick the right business internet for speed, reliability and…
Learn more →How to Reduce Your Business Phone Bill
Practical ways to cut your business phone and internet bill — and how a free bill analysis finds the savings, with…
Learn more →The PSTN Shutdown: What It Means for Your Business Landlines
Australia's copper PSTN network is being switched off. Here's what it means for your business landlines and how to move…
Learn more →What Is VoIP? A Plain-English Guide for Business
VoIP explained without the jargon — what it is, how it works, what it costs, and why Australian businesses are…
Learn more →Business NBN vs Home NBN: Why the Difference Matters
Business NBN and home NBN aren't the same. Static IP, priority support, SLAs and monitoring — here's what actually…
Learn more →How to Choose a Business Internet Provider in Australia
What to look for in a business internet provider — SLAs, contention, support, static IP and failover — so you don't get…
Learn more →3CX Licensing Explained: Simultaneous Calls, Not Extensions
3CX is licensed by simultaneous calls, not per user — which can save you a lot. Here's how the Small/Medium/Large tiers…
Learn more →Never Miss a Call: Phone Failover & Business Continuity
An internet outage shouldn't mean missed calls. How cloud phone systems, call diversion and 5G failover keep your…
Learn more →Moving Office? A Phone & Internet Checklist
A practical checklist for moving your phones and internet to a new office without downtime — lead times, number…
Learn more →How to Allow Ping (ICMP) Through Your Firewall — Safely
How to enable ICMP (ping) on Sophos, FortiGate, UniFi and DrayTek firewalls — and lock it to specific source IPs so…
Learn more →Legacy Equipment Replacement Guide
A plain-English guide to replacing end-of-life phone systems, handsets and gateways in Australia — keep your numbers…
Learn more →Welcome to the SIP Connect resource hub: plain-English guides to business phones and internet, written by real local humans who set this stuff up every day. We're the north-east Melbourne business telco, based in Greensborough, and we built these guides to cut through the jargon so you can make confident decisions without a sales pitch. Whether you're weighing up a 3CX phone system, Microsoft Teams Direct Routing or a hosted PBX, the articles below explain your options in clear, simple terms.
Because we're vendor-neutral, we recommend the right platform for your business, not a product we're tied to, and we back it with done-for-you service and no offshore call centre. Once you've had a read, the best next step is usually a chat about the actual numbers — our bill reviews have identified savings of up to 65%. Browse the guides, then get in touch and we'll show you exactly where you could save. Real Connections. Real Easy.
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Send us a recent phone or internet bill. We’ll show you exactly where the waste is — our bill reviews have identified savings of up to 65%.