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Cookie Policy

What cookies we use on the SIP Connect website, what they do, and how you can control them.

Version 1.0Classification: PublicEffective 1 October 2026Next review 1 October 2027

1. What Cookies Are

A cookie is a small text file that a website stores on your device. Cookies let a site remember things between pages and visits — for example that you have already accepted a notice, or that you are part-way through a form.

We also use similar technologies such as pixels and local storage. Where we say "cookies" in this policy, we mean all of them.

We keep it minimal

Our site is an information site for Australian businesses. We use the smallest set of cookies needed to make it work and to understand which content is useful.

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2. Types of Cookies We Use

CategoryWhat it doesCan you turn it off?
EssentialKeeps the site secure and working — page navigation, form submission, load balancing, and remembering your cookie choices.No — the site will not work correctly without these.
AnalyticsTells us which pages are visited and how people move through the site, in aggregate, so we can improve our content.Yes
PreferenceRemembers choices you have made, such as consent settings.Yes
MarketingMeasures the effectiveness of our business advertising and campaigns.Yes — off by default unless you consent

2.1 First-party and third-party cookies

First-party cookies are set by our website. Third-party cookies are set by a service we use, such as our analytics provider or an embedded video. Where a third-party cookie is used, that provider's own privacy policy also applies.

2.2 How long cookies last

  • Session cookies are deleted when you close your browser.
  • Persistent cookies remain for a set period — typically up to 12 months for preference cookies and up to 24 months for analytics identifiers.
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3. Analytics

We use website analytics to count visits, see which pages are read, and understand where visitors come from. We use this information in aggregate to improve our content — we do not use it to identify individuals or to build personal profiles.

Where our analytics platform supports it, we enable IP anonymisation and limit data retention. Analytics data handling is also covered by our Privacy Policy.

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4. Managing Your Preferences

You are in control.

  1. Use the cookie preferences link in the footer of our website to review or change your choices at any time.
  2. Accept or reject non-essential categories through the consent banner shown on your first visit.
  3. Use your browser settings to block or delete cookies entirely.

Changing your mind is easy

Your consent choices are saved in a preference cookie. You can revisit and change them whenever you like using the cookie preferences link in the site footer.

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5. Browser Controls

Every major browser lets you view, block and delete cookies. Look for cookies under privacy or site settings.

  • Microsoft Edge — Settings > Cookies and site permissions.
  • Google Chrome — Settings > Privacy and security > Third-party cookies.
  • Mozilla Firefox — Settings > Privacy & Security.
  • Apple Safari — Settings > Privacy.

Blocking all cookies, including essential ones, may prevent parts of our site from working correctly. Blocking cookies in one browser does not affect your settings in another.

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6. Changes and Contact Information

We review this policy annually and whenever we change the tools used on our site. The current version is always published in the SIP Connect Resources Centre.

How to reach usDetail
Privacy and cookie enquiriesprivacy@sipconnect.com.au
Phone1300 747 266
Postal addressLevel 4, Suite 2, Greensborough Plaza, 25 Main St, Greensborough VIC 3088
Websitewww.sipconnect.com.au
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Frequently Asked Questions

Do you need my consent for cookies?

We ask for your consent to non-essential cookies through our consent banner. Essential cookies are used without consent because the site cannot function without them.

Do cookies identify me personally?

Our analytics cookies are used in aggregate and are not used to identify you. Any personal information is handled under our Privacy Policy.

Will rejecting cookies break the site?

No. Rejecting analytics, preference and marketing cookies leaves the site fully functional. Blocking essential cookies in your browser may cause problems.

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