A Telstra Business Alternative With a Local Team
An Australian-owned alternative to Telstra for business internet, phone systems and numbers, with one local Greensborough team and vendor-neutral advice.
The main alternative to Telstra for business is an independent provider that supplies the same core services (business nbn, fibre, cloud phone systems, SIP trunks and 1300 numbers) over the national nbn and wholesale carrier networks, with a smaller team that knows your account. SIP Connect is one: an Australian-owned business telco based in Greensborough, Melbourne, serving businesses across Australia.
Leaving a large carrier doesn't mean giving anything up. Your numbers come with you, your internet runs over the same national nbn network, and the same industry protections apply. What changes is who designs your setup, which platforms you can choose from, and who answers when you call.
What changes with an independent provider, and what doesn't
- Stays the same: your phone numbers (ported across), the nbn access network your internet runs on, and the consumer protections that apply industry-wide, including the Telecommunications Industry Ombudsman scheme.
- Changes: you choose the phone platform that fits (3CX, hosted PBX or Microsoft Teams calling), one local team designs and supports the whole setup, and you deal with people who know your account.
What to compare before you move
| What to compare | Why it matters | How SIP Connect handles it |
|---|---|---|
| Who answers support | When phones or internet go down, the time to a person who can fix it is what costs you. | A local team in Greensborough during business hours, with critical faults handled 24/7. |
| Choice of phone platform | Being tied to one product means fitting your business to it. | Vendor-neutral: 3CX, hosted PBX or Microsoft Teams calling, matched to how your team works. |
| Keeping your numbers | Your numbers are on every sign, invoice and vehicle. | Ported across. Standard ports typically take 5–10 business days, complex ports 2–6 weeks. |
| Internet options | The right connection depends on your address and how you work. | Business nbn, gigabit fibre, 5G fixed wireless and failover. |
| Total cost | Headline plan costs rarely show add-ons, unused services and duplicated lines. | A free bill analysis goes through your current bill line by line. |
| Moving without disruption | A badly planned port can strand numbers. | New services are tested first, a temporary call diversion covers the port, and the cutover is scheduled with you. |
When staying with Telstra makes sense
An independent provider isn't the right answer for everyone. If your team depends on a particular mobile network's coverage where you work, or you're mid-way through an enterprise agreement with terms you can't exit, staying put for now may be the sensible call. We'll tell you plainly if that's the case after looking at your bill.
Services you can move to SIP Connect
Business internet
business nbn, gigabit fibre, 5G fixed wireless and Enterprise Ethernet, managed and monitored.
Phone systems
Voice
SIP trunks and business VoIP, including for an existing phone system you want to keep.
Numbers
Ready to move? How to switch from Telstra walks through each step, from checking your agreement to the cutover. Still weighing it up? Read why it feels hard to leave Telstra.
Frequently asked questions
What is a good alternative to Telstra for business?
An independent business telco that supplies internet, phone systems and numbers over the national nbn and wholesale carrier networks, with a local team that manages your account. SIP Connect is an Australian-owned provider based in Greensborough, Melbourne, serving businesses across Australia.
Will my internet be slower if I leave Telstra?
Not because you left. Business nbn runs over the same nbn access network whichever provider you choose. What differs is the plan, the provider's network capacity and how the service is managed, so we check what your address supports before you commit.
Can I keep my Telstra phone numbers?
Yes. Your numbers are ported to SIP Connect. A standard port typically takes 5–10 business days and a complex port 2–6 weeks, subject to carrier validation and approval, and a temporary call diversion keeps calls coming in meanwhile.
Do I have to move everything at once?
No. Many businesses move their phones first and internet later, or the other way round. We plan the order around your contract dates and how your business runs.
Is SIP Connect an Australian company?
Yes. SIP Connect is Australian owned and operated by U.B.R. PTY. LTD. (ABN 92 134 346 384), with its office at Greensborough Plaza in north-east Melbourne.
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