Phone Systems & Internet for Not-for-Profits
More phone and internet capability from every dollar — cost-effective phone systems, 1300 lines and managed internet for community organisations.
Every dollar a not-for-profit spends on phone and internet is a dollar not spent on your mission. Yet most NFPs we meet in north-east Melbourne are quietly overpaying — carrying handsets nobody uses, paying for a second line at a site that closed, or stuck on a plan that made sense five years and three grant cycles ago. SIP Connect is a Greensborough business telco that starts by reading your actual bills, finding the waste, and showing you exactly what comes off the bottom line. We're vendor-neutral and staffed by real local humans, so the advice is about your budget, not a sales quota.
The phone and internet problems we fix for NFPs
Our bill reviews have identified savings of up to 65%. Nothing changes until you've seen the numbers in writing.Unused and duplicate services. Mergers, office moves and staff turnover leave NFPs paying for lines, SIMs and circuits that do nothing. We map every service against what you actually use and switch off the rest — then simplify what's left into billing you can read.
A professional number for donors and clients. A 1300 or 1800 number means supporters and the people you serve reach the right team no matter which site answers, and your number stays the same as you grow. We handle number porting so nobody loses contact with you.
Phone systems that suit volunteers and multiple sites. Volunteer numbers rise and fall with the season, so paying per seat is wasteful. 3CX is licensed by simultaneous calls, not seats — you pay for concurrent activity, not every casual volunteer, and inter-office calls between your sites are free. Prefer no on-site hardware? Our hosted PBX runs the whole thing from the cloud, and if your team lives in Microsoft Teams we set up Teams Direct Routing with no SBC for you to buy or manage.
Work from anywhere. Outreach workers, board members and home-based volunteers all answer on the same system — desk, mobile or laptop — using business VoIP and SIP trunks. For the internet behind it, choose from Business NBN up to 1Gbps, gigabit fibre or 5G fixed wireless, with automatic failover so a dropout never takes your phones and services offline.
Local, and across Australia
We're based in Greensborough and know north-east Melbourne, so when something needs sorting you're talking to people nearby — not an offshore queue. With 80+ years of combined experience we can typically install in days, not weeks, and we support NFPs right across Australia. We rate 5.0 on Google. If you've been quoted on an NEC system, we'll help you migrate off it; we don't sell NEC.
Honest advice, not a pitch, real local humans, and a free bill analysis before you commit to anything.
See what you could save — book a free review, explore our business phone systems and business internet, or contact us on 1300 747 266.
Frequently asked questions
We rely on volunteers and our numbers change month to month — won't a phone system be expensive?
Not with the right licensing. 3CX charges by simultaneous calls rather than per seat, so you pay for how many people are actually on a call at once — not for every volunteer who might log in. As your roster grows and shrinks through the year, your cost stays matched to real usage.
We have a couple of sites and a lot of staff working from home. Can everyone be on one system?
Yes. A hosted PBX or VoIP setup puts every site, mobile and home worker on the same numbers and extensions, with free calls between your offices. Outreach and home-based volunteers answer and transfer calls exactly as if they were at a desk.
Get a free bill analysis — and stop overpaying
Send us a recent phone or internet bill. We’ll show you exactly where the waste is — our bill reviews have identified savings of up to 65%.