Phone Systems & Internet for Retail
Connect every store with one phone system and managed internet — fast EFTPOS-ready connections, call routing between locations and simple billing.
When a customer is standing at your counter card in hand, a dropped line or a frozen EFTPOS terminal is not a tech problem, it is a lost sale and a queue that gets longer by the second. Retailers live and die by the connection between the front desk and the bank, and between one store and the next. SIP Connect is a Greensborough business telco that reads your phone and internet bills line by line, finds the waste, and gets every store running on systems built for the way retail actually trades. We are vendor-neutral, so the advice you get is about your shop floor, not a supplier's quota.
The phone and internet problems retailers actually have
Most multi-store retailers we meet are carrying a different phone setup at every location, separate bills from two or three providers, and an internet service that was sized for email rather than for live card payments. Here is how we fix each one.
Every store on one phone system.
A 3CX phone system or hosted cloud PBX puts all your locations on a single platform, so staff transfer a customer to another store, check stock, or cover a phone from anywhere. 3CX is licensed by simultaneous calls, not per handset, and calls between your stores are free.
Calls routed between locations.
Send the head-office line to whichever store is open, ring all counters at once during a sale, or push overflow to a quieter shop. A single 1300 or 1800 number can front the whole chain so customers never need to know which store picked up.
Internet that keeps EFTPOS and POS online.
Business NBN up to 1Gbps and gigabit fibre give your terminals the headroom to process cards, sync stock and run cloud POS without the spinning wheel at checkout.
Failover so a dropped line never stops sales.
Automatic internet failover switches to a backup connection the moment the main line drops, so payments keep clearing. Where fibre is slow to reach a site, 5G fixed wireless delivers up to 150 Mbps on a 99.95% SLA with a 7-day install.
One consolidated bill.
We pull phones, lines and internet for every store onto a single bill you can actually read, with SIP trunks and business VoIP replacing the patchwork of old services.
Local people, real numbers
We are based in Greensborough in north-east Melbourne and we work with retailers across the suburbs and right across Australia. The team carries 80+ years of combined experience, holds a 5.0 Google rating. Our bill reviews have identified savings of up to 65%, and we can have a new service live in days, not weeks. Number porting keeps your existing store numbers, and we run Microsoft Teams Direct Routing with no SBC for you to buy or manage.
Honest advice, not a pitch from real local humans who answer the phone, not a call centre script.
Frequently asked questions
Will switching phone systems put my EFTPOS or POS offline?
No. We plan the cutover around your trading hours and can install in days, not weeks, and your payment terminals run over your internet service, which we keep up with automatic failover so cards keep clearing even if a line drops.
Can all my stores share one number and one bill?
Yes. A 1300 or 1800 number can front every store with calls routed to whichever location is open, and we consolidate phones and internet for all sites onto a single bill.
What if fibre is slow to reach one of my stores?
We use 5G fixed wireless as a fast alternative, up to 150 Mbps on a 99.95% SLA with a 7-day install, so a new or relocated store can trade without waiting months for cabling.
Get a free bill analysis — and stop overpaying
Send us a recent phone or internet bill. We’ll show you exactly where the waste is — our bill reviews have identified savings of up to 65%.